Important Information

We care about your satisfaction and want to provide you with a hassle-free shopping experience. We provide the following information about our warranty and the right of withdrawal so that you are fully informed.

 

Elina Pilates Warranty

Elina Pilates guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below. This warranty becomes effective on the date of the original purchase invoice. Repaired or replaced parts under the terms of this warranty will be guaranteed for the remainder of the original warranty period. It is the buyer's responsibility to notify the Elina Pilates of any change in contact information. This will ensure that, in the unlikely event of a safety recall, the company can contact you immediately.

 

10-Year Warranty

• Wooden frame of all commercial Reformers, Cadillac, Ladder Barrels, Combo Chairs, and Wall Boards.
• Aluminum frames of all commercial Reformers.

 

5-Year Warranty

• Wooden or aluminum frame of home Reformers (Lignum and Nubium models).

 

3-Year Warranty

• Domo Reformer model frame.

 

2-Year Warranty

• Two years of warranty for all other parts.

 

This warranty applies to the equipment:

• As long as the equipment remains in the possession of the original buyer and proof of purchase is provided.
• If it is warranted within the specific part's warranty period.
• If upgrades are made as required by the company.

 

This warranty will be void and without effect if:

• All safety, maintenance, and usage instructions are not followed as specified in the equipment manuals.
• The equipment is used for any purpose other than its intended use, or is stored or used outdoors or in environments without proper temperature/humidity control.
• A home reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility.
• The equipment has been subjected to an accident, misuse, abuse, improper maintenance, or any unauthorized modification by the company.
• If you do not change the springs on spring-based equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Boards, etc.) every two (2) years, this warranty may be voided.
• This warranty does not cover damage to the finish of any equipment or shipping costs, customs clearance costs (if applicable), or any costs incurred in the installation, repair, or replacement of parts sent under the provisions of this warranty.

 

Fabric and Upholstery on Equipment

Fabric or upholstery on equipment will be replaced if abnormal wear is noticed within 90 days of receiving the product. Proof of damage may be required. This warranty does not cover cuts, burns, stains, dirt, damage caused by pets, damage to the fabric caused by abrasive, corrosive, or chemical cleaning products, or damage caused by any unreasonable use. If the same fabric is not available, the company will provide equivalent fabric.

 

Maintenance

At its discretion, Elina Pilates undertakes to repair or replace warranty parts, provided that the failure is due to a manufacturing or material defect and that such failure occurs and is reported to the company within the warranty-particular period.

For further questions and support, please contact Elina Pilates at info@elinapilates.com.